Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data
Date: May 8, 2024
Time: 1:00 - 2:00 p.m. ET
Summary
This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program discussed how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers described how additional feedback methods complement CAHPS data, and how this integration of data sources informed their efforts to identify improvement areas and potential solutions.
Speakers
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Founder of IGNITE HX
Fort Lauderdale, FL
Customer Experience (CX) Outcomes Supervisor
U.S. Department of Veterans Affairs
Popham Beach, ME
Principal
Shaller Consulting Group
Stillwater, MN