Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data
Date: May 8, 2024
Time: 1:00 - 2:00 p.m. ET
Description
This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will discuss how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers will describe how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Nicole Cable, M.H.S., CPXP, LBBP
Founder of IGNITE HX
Fort Lauderdale, FL
Founder of IGNITE HX
Fort Lauderdale, FL
Donna Richardson, M.S.
Customer Experience (CX) Outcomes Supervisor
U.S. Department of Veterans Affairs
Popham Beach, ME
Customer Experience (CX) Outcomes Supervisor
U.S. Department of Veterans Affairs
Popham Beach, ME
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Principal
Shaller Consulting Group
Stillwater, MN
