Introducing the CAHPS Emergency Department Survey (ED CAHPS)
Tuesday, October 6, 2020
Summary
This AHRQ webcast introduced the Consumer Assessment of Healthcare Providers and Systems Emergency Department Survey (ED CAHPS) as a new way to assess patients' experience with emergency department care. Developed by RAND and the Centers for Medicare & Medicaid Services (CMS), the survey is designed to provide meaningful and actionable information that EDs can use to improve their services. Speakers discussed how the survey was developed and tested; recommended modes of survey administration, including a web-based survey; results from several field implementations; and how to analyze the survey data.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality, Rockville, MD
AHRQ CAHPS Program (PDF, 284 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality, Rockville, MD
AHRQ CAHPS Program (PDF, 284 KB)
William Lehrman, Ph.D.
Social Science Research Analyst
Centers for Medicare & Medicaid Services, Baltimore, MD
Available ED CAHPS Survey Resources (PDF, 54 KB)
Social Science Research Analyst
Centers for Medicare & Medicaid Services, Baltimore, MD
Available ED CAHPS Survey Resources (PDF, 54 KB)
Layla Parast, Ph.D.
Senior Statistician
RAND, Santa Monica, CA
Introducing the Emergency Department CAHPS Survey (PDF, 272 KB)
Analysis of ED CAHPS Survey Data (PDF, 60 KB)
Senior Statistician
RAND, Santa Monica, CA
Introducing the Emergency Department CAHPS Survey (PDF, 272 KB)
Analysis of ED CAHPS Survey Data (PDF, 60 KB)
Kirsten Becker, M.S.
Director, RAND Survey Research Group
Senior Survey Director
RAND, Santa Monica, CA
ED CAHPS Survey Administration (PDF, 260 KB)
Director, RAND Survey Research Group
Senior Survey Director
RAND, Santa Monica, CA
ED CAHPS Survey Administration (PDF, 260 KB)
Stephanie Fry (Moderator)
Senior Study Director
Westat, Rockville, MD
Intro Slides (PDF, 1.75 MB)
Closing Slides (PDF, 369 KB)
Senior Study Director
Westat, Rockville, MD
Intro Slides (PDF, 1.75 MB)
Closing Slides (PDF, 369 KB)
Recording
Introducing the CAHPS Emergency Department Survey (01:28:20)
