AHRQ Health Literacy Tools for Use in Pharmacies
The Agency for Healthcare Research and Quality (AHRQ) has developed seven health literacy tools for pharmacy and a set of curricular tools for pharmacy faculty:
- Pharmacy Health Literacy Assessment Tool & User's Guide.
- Training Program for Pharmacy Staff on Communication.
- How To Create a My Medicines List.
- Explicit and Standardized Prescription Medicine Instructions.
- How to Conduct a Postdischarge Followup Phone Call.
- Health literacy tools to improve communication for providers of medication therapy management.
Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide
This tool is a comprehensive guide to help pharmacies assess how well they are set up to serve patients with limited health literacy. A translated version of the Facilitator's Guide for Patient Focus Groups is available (PDF, 82 KB).
Why use this tool?
- See if you and your staff are meeting patient needs.
- Detect potential barriers for patients with limited literacy skills to comprehending pharmacy information.
- Identify opportunities to improve your customer service.
This tool consists of four parts:
- Part I: Assessment Tour of the Pharmacy.
- Part II: Pharmacy Staff Survey.
- Part III: Guide for Focus Groups With Patients.
- Part IV: Using Assessment Results.
Get started using this tool:
Pharmacy Health Literacy Assessment Tool User's Guide (PDF, 1.3 MB).
Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff
This training program is intended for pharmacy staff members who regularly interact with patients and provide patients with health information. The training program:
- Introduces pharmacists, pharmacy technicians, and other pharmacy staff to the problem of low health literacy.
- Identifies implications of the problem.
- Explains techniques for pharmacy staff members to improve communication with patients who may have limited health literacy skills.
The training program includes: PowerPoint® slides, handouts, and notes for the trainer or presenter.
Get started:
Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide (PDF, 250 KB).
How To Create a My Medicines List
It can be hard to keep track of medicines. A My Medicines List can remind you when, how, and how much medicine to take. Here are step-by-step instructions to create a My Medicines List for yourself, a family member, a friend, or anyone you take care of. You can also access these instructions in Spanish.
This updates and replaces AHRQ's How To Create a My Medicines List.
Get started:
How To Create a My Medicines List.
Explicit and Standardized Prescription Medicine Instructions
Explicit, standardized instructions improve patients’ understanding, and possibly reduce errors while improving adherence. These tested instructions for pills follow the Universal Medication Schedule (UMS), which simplifies complex medicine regimens by using standard time periods for administration (morning, noon, evening, and bedtime). These instructions have also been translated into Chinese, Korean, Russian, Spanish, and Vietnamese.
Get started:
Explicit and Standardized Prescription Medicine Instructions.
How To Conduct a Postdischarge Followup Phone Call
Calls to patients newly discharged from the hospital are becoming increasingly common. In the randomized control study of the Re-Engineered Discharge (RED), a pharmacist conducted these calls to review medicines, follow-up appointments, and home services. Tool 5 from the RED Toolkit describes how to prepare for and conduct the call, including call script, an example conversation, and a template for documenting the call.
Get started:
How to Conduct a Postdischarge Followup Phone Call
Health Literacy Tools To Improve Communication for Providers of Medication Therapy Management
Medication Therapy Management (MTM) is a patient-centric and comprehensive approach to improve medication use, reduce the risk of adverse events, and improve medication adherence. The following health literacy tools can improve communication with MTM patients.
Get started:
Health literacy tools to improve communication for providers of medication therapy management
