Performance of CAHPS® Health IT Items (Text Version)
Slide Presentation from the AHRQ 2011 Annual Conference
Performance of CAHPS® Health IT Items
Slide Presentation from the AHRQ 2011 Annual Conference
On September 20, 2011, Ronald Hays made this presentation at the 2011 Annual Conference. Select to access the PowerPoint® presentation (635 KB). Plugin Software Help.
Slide 1
Performance of CAHPS® Health IT Items
September 20, 2011
Ron D. Hays, Ph.D. (drhays@ucla.edu)
RAND, Santa Monica, Ca
Slide 2
Helpfulness of Provider's use of Computers during a visit (2 items)
- During your visits in the last 12 months, was this provider's use of a computer or handheld device helpful to you?
- No: 4%.
- Yes, somewhat: 20%.
- Yes, definitely: 76%.
- During your visits in the last 12 months, did this provider's use of a computer or handheld device make it harder or easier for you to talk with him or her?
- Harder: 3%.
- Not harder or easier: 53%.
- Easier: 44%.
Slide 3
Getting Timely Answers to Medical
Questions by E-mail (2 items)
- In the last 12 months, when you e-mailed this provider's office, how often did you get an answer to your medical question as soon as you needed?
- Never/Sometimes: 6%.
- Usually: 14%.
- Always: 80%.
- In the last 12 months, when you e-mailed this provider's office, how often were all of the questions in your e-mail answered?
- Never/Sometimes: 5%.
- Usually: 12%.
- Always: 83%.
Slide 4
Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items)
- In the last 12 months, how often was it easy to find these lab or other test results on the Web site?
- Never/Sometimes: 3%.
- Usually: 14%.
- Always: 83%.
- In the last 12 months, how often were these lab or other test results put on the Web site as soon as you needed them?
- Never/Sometimes: 2%.
- Usually: 18%.
- Always: 80%.
Slide 5
Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items Continued)
- In the last 12 months, how often were these lab or other test results presented in a way that was easy to understand?
- Never/Sometimes: 10%.
- Usually: 25%.
- Always: 65%.
- In the last 12 months, how often were the visit notes easy to understand?
- Never/Sometimes: 2%.
- Usually: 19%.
- Always: 79%.
Slide 6
Item-Scale Correlations (n = 4,715)
Items | Helpfulness of provider's use of computers | Getting answers to E-mailed questions | Helpful-ness of Web site | Access to care | Communi-cation with doctor | Office Staff | Shared Decision Making |
---|---|---|---|---|---|---|---|
Helpful to you | 0.37 | 0.27 | 0.32 | 0.27 | 0.42 | 0.23 | 0.23 |
Easier to talk | 0.37 | 0.18 | 0.21 | 0.17 | 0.28 | 0.14 | 02.0 |
Get answers to E-mail as soon as needed | 0.23 | 0.71 | 0.40 | 0.58 | 0.48 | 0.31 | 0.23 |
All E-mailed questions answered | 0.27 | 0.71 | 0.42 | 0.54 | 0.53 | 0.28 | 0.26 |
Easy to find lab/test results on Web site | 0.21 | 0.32 | 0.55 | 0.32 | 0.32 | 0.29 | 0.16 |
Lab/test results on web soon as needed | 0.23 | 0.34 | 0.60 | 0.40 | 0.36 | 0.34 | 0.19 |
Lab/test results easy to understand | 0.26 | 0.30 | 0.56 | 0.39 | 0.38 | 0.32 | 0.21 |
Visit notes easy to understand | 0.27 | 0.41 | 0.50 | 0.47 | 0.53 | 0.38 | 0.23 |
Alpha | 0.54 | 0.83 | 0.75 | 0.85 | 0.92 | 0.85 | 0.47 |
Slide 7
Associations of Composites with Global Rating of Doctor (R2 = 0.43)
Composite | Standardized Beta | P-value |
---|---|---|
Access to care | 0.044 | 0.060 |
Communication | 0.557 | <0.001 |
Office Staff | 0.032 | 0.124 |
Shared decisions | 0.016 | 0.440 |
Helpfulness of provider's use of computers | 0.081 | <0.001 |
Helpfulness of Web site | 0.047 | 0.023 |
Getting timely answers to E-mailed questions | 0.034 | 0.131 |
Slide 8
Number of Patients Needed Per Doctor to Obtain 0.70 Reliability
- Helpfulness of use of computer: 162.
- Getting answers to E-mail questions: 30.
- Helpfulness of provider's Web site: 47.
- Access to care: 30.
- Communication: 11.
- Office staff: 37.
- Shared decisionmaking: 153.
Slide 9
Questions?
Image: A pencil and a Sudoku puzzle are shown.
Current as of December 2011
Internet Citation:
Performance of CAHPS® Health IT items. Slide Presentation from the AHRQ 2011 Annual Conference (Text Version). December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/about/annualconf11/hays_holliday_mcinnes/hays.htm