TeamSTEPPS for Office-Based Care: Summary: Putting It All Together
Classroom Slides
Contents
Slide 1: TeamSTEPPS for Office-Based Care: Summary: Putting It All Together
Slide 2: Learning Objectives
Slide 3: TeamSTEPPS Core Teamwork Skills
Slide 4: Communication
Slide 5: Leading Teams Tools
Slide 6: Situation Monitoring Tools
Slide 7: Mutual Support Tools
Slide 8: Barriers to Team Effectiveness and Solutions
Slide 9: What Is Practice Facilitation?
Slide 10: Who Is a Practice Facilitator?
Slide 11: Model of Practice Facilitation for TeamSTEPPS
Slide 12: External Model of Practice Facilitation
Slide 13: Beginning Your Journey
Slide 1: TeamSTEPPS for Office-Based Care: Summary: Putting It All Together
TeamSTEPPS for Office-Based Care
Summary: Putting It All Together
Slide 2: Learning Objectives
- Review the tools and principles of TeamSTEPPS.
- Review the role of Practice Facilitators and the change team in introducing TeamSTEPPS in an office-based setting.
Slide 3: TeamSTEPPS Core Teamwork Skills
[D] Select for Text Description.
Slide 4: Communication
- SBAR:
- Situation.
- Background.
- Assessment.
- Recommendation.
- Call-out.
- Check-back: Closed loop communication.
- Handoff.
Slide 5: Leading Teams Tools
- Briefs:
- Short session prior to start.
- Assign roles, establish expectations, anticipate outcomes.
- Huddles:
- Ad hoc planning to reestablish/reinforce and assess or adjust plans.
- Debriefs:
- Information exchange after the action.
Slide 6: Situation Monitoring Tools
Situation Monitoring = Scanning and assessing what is going on around you and with you.
- Cross-Monitoring:
- Watching each other's backs.
- Ensuring mistakes/oversights are caught.
- STEP checklist:
- Status of the patient.
- Team members.
- Environment.
- Progress toward the goal.
Slide 7: Mutual Support Tools
- Task Assistance.
- Feedback.
- Advocacy and Assertion.
- Two-Challenge Rule.
- CUS:
- I'm Concerned.
- I'm Uncomfortable.
- This is a Safety Issue.
- DESC Script.
- Collaboration.
Slide 8: Barriers to Team Effectiveness and Solutions
| Barriers | Tools and Strategies | Outcomes |
|---|---|---|
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Return to Contents
Slide 9: What Is Practice Facilitation?
- Provides a service to office-based care settings by trained individual(s).
- Uses a range of approaches and methods from:
- Organizational development.
- Project management.
- Quality improvement/practice improvement.
- Builds internal capacity of the practice to conduct improvement activities over time.
- Differs from other types of consulting:
- Longer term relationship, closer connection.
- Supports broad range of improvement activities.
Slide 10: Who Is a Practice Facilitator?
- Generalists trained in office-based care improvement.
- Competencies in many areas:
- Quality improvement methods.
- Project management.
- Team facilitation.
- May be an internal employee or external consultant.
- May work in one office or across many.
Slide 11: Model of Practice Facilitation for TeamSTEPPS
Image: Three text boxes are superimposed over an arrow pointing left to right. The boxes are captioned "Practice Facilitator", "Change Team", and "Staff".
Slide 12: External Model of Practice Facilitation
Image: Four text boxes are superimposed over an arrow pointing left to right. The boxes are captioned "Practice Facilitator", "Office Champion", "Change Team", and "Staff".
Slide 13: Beginning Your Journey
Watch the video to see the beginning of a TeamSTEPPS journey at one office.
Image: In the corner, a penguin sitting in a director's chair is captioned "Roll `Em! Play Video."
Select to access the video Beginning the TS Journey.
