Previous TeamSTEPPS Webinars: 2016

December Webinar: Reducing Workplace Violence with TeamSTEPPS^®

AHRQ hosted a webinar on Wednesday, December 14, from 1 to 2 p.m. ET on how teams can manage and care for aggressive and disruptive patients and while maintaining quality and safety. "Reducing Workplace Violence with TeamSTEPPS^®" featured Mei Kong, R.N., M.S.N., assistant vice president and chief operating officer at New York City Health and Hospitals Coney Island, and Joseph Sweeney, director of hospital police and workplace violence prevention coordinator at New York City Health and Hospitals Bellevue.

Clinical teams can learn how to reduce risk of injury, meet regulatory standards, and become proactive members of the team by identifying behavioral triggers and underlying emotional or psychological issues that may cause a person in crisis to escalate to violent behavior. Clinical teams can apply their new knowledge, skills, and attitudes and use TeamSTEPPS tools to address difficult situations. At the conclusion of this webinar, participants will be able to:

1. Integrate TeamSTEPPS and nonviolent interventions to improve communication and teamwork to safely manage disruptive and aggressive patients.
2. Reduce workplace violence with early intervention methods for de-escalation.
3. Improve staff and patient experience and satisfaction by building a culture of patient and staff safety.
4. Increase joy and meaning of work by applying new knowledge, skills, and attitudes.

Slides are available for download [PDF, 1.6 MB]. Webinar recording.

November Webinar: Integration of TeamSTEPPS® Into Clinical Practice Using Nontraditional Methodologies

AHRQ hosted a webinar on Wednesday, November 16, from 1 to 2 p.m. ET on one team's approach to disseminating TeamSTEPPS^® in a unique way. The webinar, "Integration of TeamSTEPPS Into Clinical Practice Using Nontraditional Methodologies," featured Kelly Carlson Eberbach, RN, DNP, M.B.A., Clinical Nurse Educator at Nemours Children's Hospital; Daniel Franceschini, RN, M.S.N., EMT, Simulation Educator at Florida Hospital; and Shiva Kalidindi, M.D., M.P.H., M.S.Ed., Education Director at Nemours Children's Hospital. This team of presenters have designed creative, fun, and engaging programs for TeamSTEPPS implementation that go beyond sitting in a classroom.

At the end of this webinar, participants will:

1. Recognize the importance of integrating TeamSTEPPS into clinical practice.
2. Reflect on the application of nontraditional methodologies in TeamSTEPPS training.
3. Identify one or two nontraditional methods applicable to their setting.

Slides are available for download [PDF, 2.4 MB]. Webinar recording.

August Webinar: Improving Patient Safety Culture to Provide Safer Care

AHRQ hosted a webinar on Wednesday, August 10, from 1 to 2 p.m., on the Michigan Health & Hospital Association’s (MHA) efforts to address safety culture to improve the quality of care and reduce patient harm. The webinar, "Improving Patient Safety Culture to Provide Safer Care," featured Adam Novak, M.A., Project Coordinator at MHA Keystone Center. His presentation focused on MHA’s work to improve patient safety culture across its hospitals, including the use of teamwork interventions. He discussed specific interventions, such as the implementation of the Comprehensive Unit-based Safety Program (CUSP), specific teamwork tools, and efforts to improve staff psychological safety. He also discussed the importance of strategies focused on small tests of change, as well as MHA’s work to assess the impact of interventions. Specifically, the presentation sought to:

• Provide an overview of MHA’s overall program of work to improve patient safety culture.
• Discuss the role of TeamSTEPPS and other teamwork interventions within the CUSP framework.
• Describe specific implementation efforts focused on improving teamwork, communication, and safety culture.
• Discuss the importance of the engagement of both leaders and front-line staff in this work.
• Present MHA’s efforts to assess intervention effectiveness. 

Slides are available for download [Powerpoint, 4 MB]. Webinar recording.

July Webinar: Strategies for Preparing for TeamSTEPPS Implementation in the Clinical and Educational Settings

AHRQ hosted a webinar on Wednesday, July 13, from 1 to 2 p.m. on key components of planning for TeamSTEPPS implementation for hospital staff and students/faculty at University of Florida (UF) Health in Gainesville, FL. The webinar, "Strategies for Preparing for TeamSTEPPS Implementation in the Clinical and Educational Settings," featured Charles Crescioni, M.S., RN, Senior Quality Improvement Specialist at UF Health, and Amy Blue, Ph.D., Associate Dean for Educational Affairs at the UF College of Public Health and Health Professions, and Associate Vice President for Interprofessional Education in the UF Health Office of the Senior Vice President for Health Affairs. Their presentation focused on UF Health’s process and strategies for preparing to implement TeamSTEPPS in two different settings: a large and expanding academic medical center and the university’s six health professions colleges. They discussed common and unique strategies for implementation planning across these two settings, as well as key components of the planning strategy for facilitating longer-term success. Specifically, the presentation sought to:

• Describe common and unique strategies and resources required for implementing TeamSTEPPS in a clinical and an educational setting.
• Share key components of effective planning regarding buy-in, resources, and measuring effectiveness.
• Discuss the status of UF’s efforts and planned next steps.

Slides are available for download [Powerpoint, 2.26 MB]. Webinar recording.

May Webinar: Enhancing Code Blue Team Effectiveness Leveraging TeamSTEPPS

AHRQ hosted a webinar on May 11, 2016, on the use of TeamSTEPPS to enhance the effectiveness of Code Blue team leadership at Christiana Care Health System in Wilmington, Delaware. The webinar, "Enhancing Code Blue Team Effectiveness Leveraging TeamSTEPPS," featured multiple staff from the Christiana Care system: Susan Coffey-Zern, M.D., CHSE, Director of Virtual Education and Simulation Training; Michael Vest, DO, FACP, FCCP, Pulmonary and Critical Care Medicine; Loretta Consiglio-Ward, M.S.N., RN, Quality/Safety Education Specialist; and Carol Kerrigan Moore, M.S., FNP-BC, Quality/Safety Education Specialist. Their presentation focused on the development and implementation of a training curriculum for Code Blue team leaders, who can lead and shape expected team behaviors through the use of TeamSTEPPS tools such as briefs, call-outs, check-backs and post-code debriefs. Specifically, the presentation sought to:

• Describe the development of a Code Blue team leader training curriculum that is designed to support clinical team effectiveness.
• Recognize the importance of a learning needs assessment prior to initiation of training to assess gaps and inform the curriculum design.
• Explain the value of post-code team debriefs for continuous improvement.

Slides are available for download [Powerpoint, 6.11 MB]. Webinar recording.

April Webinar: Using TeamSTEPPS to Reduce Patient Harm: Strategies and Successes Across Multiple Settings

AHRQ hosted a webinar on April 13, 2016, on the implementation of TeamSTEPPS across facilities operated by the Healthcare Corporation of America (HCA). The webinar, "Using TeamSTEPPS to Reduce Patient Harm: Strategies and Successes across Multiple Settings," featured Bill Laxton, RN, B.S.N., CPHRM, Director of the Risk and Patient Safety Department in the Clinical Services Group at HCA. His presentation included HCA’s history with TeamSTEPPS; lessons learned from over seven years of implementation and sustainment; and specific successes related to the reduction of patient harm. Specifically, the presentation sought to:

• Provide an overview of HCA’s work with TeamSTEPPS across multiple facilities and settings.
• Discuss some lessons learned through both successes and failures.
• Discuss the implementation of and results associated with specific TeamSTEPPS interventions that have been linked to reductions in patient harm in areas such as falls and retained foreign bodies.

Slides are available for download [Powerpoint, 526.4 KB]. Webinar recording.

March Webinar: Five Hours in the PACU? MetroHealth Uses TeamSTEPPS to Improve Patient Transfer from the OR to the ICU 

This webinar focused on the implementation of TeamSTEPPS as part of a collaborative effort to improve the triaging of patients from the OR to the ICU. "Five hours in the PACU?  MetroHealth Uses TeamSTEPPS to Improve Patient Transfer from OR to ICU," featured two TeamSTEPPS champions from the MetroHealth System in Cleveland, OH: Joseph F. Golob Jr., M.D., Medical Director of Patient Safety and Medical Director of Surgical Intensive Care Unit, MetroHealth Medical Center; and Robert L. Smith, Ph.D., Director of the MetroHealth System’s Medical Staff Assistance Program and TeamSTEPPS Programs. Their presentation discussed how the need for the TeamSTEPPS intervention was identified, the role of the electronic health record (EHR) in the implementation effort, and the results of this cross-unit effort. Specifically, the presentation sought to:

• Describe how MetroHealth used its TeamSTEPPS Action Councils to identify a need for a TeamSTEPPS intervention to improve the triaging of patients from the OR to the ICU.
• Present the collaborative TeamSTEPPS implementation between the OR and ICU.
• Discuss how the implementation efforts were integrated into the EHR.
• Present the results of the implementation thus far, as well as discuss plans for long-term sustainment.

Slides are available for download [Powerpoint, 3.1 MB]. Webinar recording.

February Webinar: How to Introduce TeamSTEPPS in Small and Rural Hospitals: The Yellow Brick Road of Teamwork

This webinar highlighted strategies and lessons learned in the steps to introduce and train small and rural hospitals in TeamSTEPPS concepts. "How to Introduce TeamSTEPPS in Small and Rural Hospitals: The Yellow Brick Road of Teamwork," featured Kenneth Alexander, Vice President at the Louisiana Hospital Association. His presentation provided insights on engaging hospitals to become interested in TeamSTEPPS, and he shared strategies for working to improve teamwork and communication skills within hospital settings with limited resources. Specifically, the presentation sought to:

• Provide an overview of the hospitals within the Louisiana Hospital Association (LHA) and their work with TeamSTEPPS.
• Present the need for adapting an approach to introducing a teamwork intervention in small or rural hospitals.
• Discuss specific strategies that LHA uses to implement TeamSTEPPS skills and concepts.
• Discuss how these strategies have worked in gaining buy-in and sustainment of teamwork skills in small and rural hospitals.

Slides are available for download [Powerpoint, 822.43 KB]. Webinar recording. 

January Webinar: TeamSTEPPS in the NICU and the Role of Leaders in the Process

This webinar focused on the use of TeamSTEPPS to improve quality and safety in the Neonatal Intensive Care Unit (NICU) at Shady Grove Medical Center in Maryland and the importance of leadership engagement in this effort. The webinar, "TeamSTEPPS in the NICU and the Role of Leaders in the Process," featured Jim Rost, M.D., Medical Director of Quality, Patient Safety and NICU at Shady Grove Medical Center in Maryland, and Jennifer Ustianov, M.S. B.S.N., RN, Senior Director at the National Institute for Children’s Health Quality. Their presentation focused on the planning, implementation and sustainment of TeamSTEPPS in the NICU, as well as highlight the facilitators and barriers to implementation associated with leadership involvement and support. Specifically, the presentation sought to:

• Discuss the identification of a need for and the implementation of TeamSTEPPS in the NICU.
• Discuss the importance of leadership (organizational and physician) involvement and buy-in in the implementation planning and execution.
• Present results of the implementation.
• Discuss sustainment strategies and how leadership has played a role in this aspect of the work.

Slides are available for download [Powerpoint, 13.35 MB]. Webinar recording.

Persons using assistive technology may not be able to fully access information in the Powerpoint files. For assistance, contact Doreen Bonnett at (301) 427-1899 or Doreen.Bonnett@AHRQ.hhs.gov.