Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast)
January 15, 2014
Summary
This Webcast offered an overview of how organizations can benefit from use of the CAHPS Database, which accepts and aggregates CAHPS survey results voluntarily submitted by health plans and physician practices. The Webcast featured:
- A demonstration of the Online Reporting System, a Web-based platform for viewing results of the CAHPS Health Plan Survey and Clinician & Group Surveys.
- Current examples of how organizations use the CAHPS Database and the Online Reporting System to compare CAHPS survey data.
- Explanations of how survey users can participate in this free, voluntary program supported by the Agency for Healthcare Research and Quality.
Speakers and PowerPoint Slides
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Dale Shaller, MPA Managing Director, CAHPS Database Shaller Consulting Group
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Janice Ricketts Senior Project Director, CAHPS Database Westat
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Deborah Kilstein, BSN, MBA Vice President, Quality Management and Operational Support Association for Community Affiliated Plans
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Gladys Epting, Ph.D. Director, Research and Evaluation University Health System Consortium
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Francis Fullam, MA Senior Director, Marketing Research and the Patient Relations Department Rush University Medical Center
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Ed Karls, MBA Director, Consumer Performance Metrics and Improvement University of Michigan Health System
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Recording
- Listen to the Webcast (1 hour, 25 minutes, 48 seconds)
- Watch the Webcast Video (1 hour, 26 minutes, 29 seconds)
Transcript
Read the transcript of the Webcast (PDF, 373 KB)
Related Material
- CAHPS Database Web site
- Read CAHPS Database Overview Brief (PDF [126.68 KB])
- CAHPS Database Online Reporting System
- Read CAHPS Clinician & Group Survey (CG-CAHPS) Chartbook (PDF, 373 KB)
- Read CAHPS Health Plan Survey Chartbook (PDF, 373 KB)
