Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast)

March 15, 2016

• Summary
• Speakers and PowerPoint Slides
• Recording
• Transcript

Summary

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.

The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.

Speakers and PowerPoint Slides

	Rick Evans, MA Senior Vice President and Chief Experience Officer New York-Presbyterian Hospital Presentation slides (PDF, 921 KB)
	Debra Rosen, RN, MPH Director, Quality and Health Education Northeast Valley Health Corporation Presentation slides (PDF, 1.3 MB)
	Susan Edgman-Levitan, PA Executive Director, John D. Stoeckle Center for Primary Care Innovation Massachusetts General Hospital Introduction Presentation slides (PDF, 743 KB) Closing Presentation slides (PDF, 589 KB)

Recording

• Listen to the webcast (MP3, 59:40)
• Watch the webcast replay (59:40)

Transcript

Read the transcript of the webcast (PDF, 263 KB)