Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast)
May 31, 2023
1:00 - 2:00 p.m. ET
1:00 - 2:00 p.m. ET
Description
This webcast will provide an overview of AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys and patient narratives and describe the New York-Presbyterian Hospital (NYP) patient narrative reporting project. The impact of the project on staff and patient experience and NYP leadership perspectives will be discussed.
Speakers and Presentation Slides
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Mark Schlesinger, Ph.D.
Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT
Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT
Rick Evans, M.A.
Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
New York, NY
Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
New York, NY
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Principal
Shaller Consulting Group
Stillwater, MN
