AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast)
Contents
Summary
On September 13, AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program hosted a free webcast about how the agency’s CAHPS Consortium is addressing survey stakeholders’ emerging needs for patient experience measurement and improvement.
Topics of the webcast include:
- The value of AHRQ's CAHPS program and its use of survey results to improve patient experience.
- Updates in survey content in response to changes in care delivery.
- Efforts to improve CAHPS survey design and administration methods.
- The development of new surveys in response to emerging information needs.
Speakers and Presentation Slides
![Caren Ginsburg](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/caren-ginsberg-small.jpg)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
![Ron Hays, Ph.D.](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/Ron-Hays-HEADSHOT.jpg)
Distinguished Professor of Medicine,
University of California,
Affiliated Adjunct Researcher
RAND Corporation
Los Angeles, CA
![Susan Edgman-Levitan, PA-C](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/Susan-Edgman-Levitan_HEADSHOT.jpg)
Executive Director
John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital/Yale New Haven, CT
![Joann Sorra, Ph.D. (Moderator)](/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/Sorra-Joann-HEADSHOT.png)
Project Director
User Network for CAHPS, Westat
Rockville, MD
Recording
AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (59:21)