CAHPS Child Hospital Survey Measures
For more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 315 KB)
Communication Between You and Your Child’s Nurses
Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy to understand
Q16 Nurses treated parent with courtesy and respect
Communication Between You and Your Child’s Doctors
Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy to understand
Q19 Doctors treated parent with courtesy and respect
Communication About Your Child’s Medicines
Q5 Parent was asked about child’s prescription medicines
Q6 Parent was asked about child’s vitamins, herbal medicines, and over-the-counter medicines
Q39 Providers explained how child should take new medicines after leaving the hospital
Q40 Providers explained side effects of new medicines to be taken after leaving the hospital
Keeping You Informed About Your Child’s Care
Q23 Providers kept parent informed about care
Q25 Providers gave parent enough information about test results
Privacy When Talking With Doctors, Nurses, and Other Providers
Q20 Parent had privacy when discussing child’s care with providers
Preparing You and Your Child to Leave the Hospital
Q36 Provider asked parent about child’s readiness to leave the hospital
Q37 Provider talked with parent about care after leaving the hospital
Q41 Provider explained when child can resume regular activities
Q42 Provider explained symptoms or problems to look for after leaving the hospital
Q43 Parent received written information about symptoms or problems to look for after leaving the hospital
Keeping You Informed About Your Child’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate With Your Child
Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate With Your Child
Q11 Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy to understand
Q13 Doctors encouraged child to ask questions
Involving Teens in Their Care
Q45 Providers involved teen in discussions about care
Q46 Provider asked teen about readiness to leave the hospital
Q47 Provider talked with teen about care after leaving the hospital
Preventing Mistakes and Helping You Report Concerns
Q29 Providers checked child’s identity before giving medicines
Q30 Providers told parent how to report mistakes
Helping Your Child Feel Comfortable
Q21 Providers asked about things a family knows best about child
Q35 Hospital had things available that were right for child’s age
Q22 Providers talked and acted in a way that was appropriate for child’s age
Responsiveness to the Call Button
Q27 Parent or child got help after pressing call button
Paying Attention to Your Child’s Pain
Q32 Providers asked about child’s pain
Cleanliness of Hospital Room
Q33 Room and bathroom were kept clean
Quietness of Hospital Room
Q34 Room was quiet at night
Overall Rating of Hospital
Q48 Rating of hospital
Willingness to Recommend the Hospital
Q49 Recommend hospital to family and friends
