Measures From the CAHPS Health Information Technology Item Set

Getting Timely Appointments Through Email or Website

C-HIT3. Patient got an appointment using email or website as soon as needed

Getting Timely Answers to Medical Questions by Email

C-HIT5. Patient got an answer to an emailed medical question as soon as needed

C-HIT6. All of the questions in patient's email were answered

Helpfulness of Provider's Use of Computers During a Visit

C-HIT11. Provider's use of computer or handheld device was helpful to patient

C-HIT12. Provider's use of computer or handheld device made it harder or easier to talk with him or her

Helpfulness of Provider’s Website in Giving You Information About Your Care and Tests

C-HIT15. Blood tests, x-rays, or other test results were easy to find on website

C-HIT16. Blood tests, x-rays, or other test results were put on website as soon as needed

C-HIT17. Blood tests, x-rays, or other test results were presented in a way that was easy to understand

C-HIT21. Visit notes were easy to understand