Module 8: Approaches to Quality Improvement (PDF, 771.7 KB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Author: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality
Module 9: Using Appreciative Inquiry with Practices (PDF, 799 KB)
Primary Author: Lyndee Knox, PhD, LA Net Community Health Resource Network
Contributing Authors: Caroline Carter, M.S., L.S.W., Starfish Practice, LLC; Beth Sommers, M.P.H., CPHQ, Oregon Rural Practice-based Research Network at Oregon Health & Science University; LeAnn Michaels, Oregon Rural Practice-based Research Network at Oregon Health & Science University
Module 10: Mapping and Redesigning Workflow (PDF, 2.7 MB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Author: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality
Persons having difficulties accessing the above PDF file may request assistance through AHRQ's mailbox. Let us know the nature of your accessibility problem, the Web address of the requested information, and your contact information.
Module 11: Using Root Cause Analysis to Help Practices Understand and Improve Their Performance and Outcomes (PDF, 1 MB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network; June Levine, M.S.N., B.S.N., R.N., LA Net Community Health Resource Network
Contributing Authors: Beth Sommers, M.P.H., C.P.H.Q., Oregon Rural Practice-based Research Network at Oregon Health & Science University; LeAnn Michaels, Oregon Rural Practice-based Research Network at Oregon Health & Science University; Erin Fries Taylor, PhD, MPP, Mathematica Policy Research
Module 12: An Introduction to Assessing Practices: Issues to Consider (PDF, 718.4 KB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Author: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality
Module 13: Measuring and Benchmarking Clinical Performance (PDF, 778.2 KB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Author: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality
Module 14: Collecting Performance Data Using Chart Audits and Electronic Data Extraction (PDF, 1.2 MB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Authors: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality; Melinda Davis, PhD, CCRP, Department of Family Medicine at Oregon Health and Science University
Module 15: Preparing and Presenting Performance Data (PDF, 1.2 MB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Author: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality
Module 16: Academic Detailing as a Quality Improvement Tool (PDF, 923.7 KB)
Primary Author: Lyndee Knox, Ph.D., LA Net Community Health Resource Network
Contributing Authors: Cindy Brach, M.P.P., Agency for Healthcare Research & Quality; Michael Fischer, MD, MS, Harvard Medical School and Brigham and Women’s Hospital
