Quality team meetings. Each week, process owners of active projects update the quality team on the progress of the Lean project. This update includes a description of completed activities, a discussion of what they learned through the Lean project, and a description of upcoming activities. The quality team includes over 15 individuals from all levels of the organization, including a board member, the CEO, the CNO, and several other managers and frontline staff.
Dissemination of RCE meeting notes. Information about the Lean projects and documentation of the RCEs are emailed to all staff and to the Board of Commissioners.
Internal computer site. A staff Intranet is used to post information on Lean projects and Lean improvements. All employees are allowed to post to this site.
Staff and management meetings. One interviewee noted that staff often present results from Lean projects at staff and management meetings. Other interviewees noted that these meetings are used to disseminate information regarding the changes to be implemented from RCEs.