Project involved 14 staff:
- Executive sponsor: Administrative director for ambulatory care services.
- Facilitator: Advance Deployment Office staff.
- Process owner: Assistant director.
- Team leader: Staff from another department (HR director).
- Two consultants: Chief of pediatrics (physician manager) and another attending physician.
- Pediatric floor manager.
- Two physicians: Resident and an attending.
- Two patient care assistants (PCAs), one of which was a union representative.
- Scheduler.
- Guest relations representative.
- Assistant director of social work.